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Terms and Conditions

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  1. GENERAL
  2. DEFINITIONS
  3. RULES FOR TELE-MEDICINE, CONSULTATION, APPOINTMENTS AND DELIVERY OF MEDICINES
  4. SHIPPING ADDRESS
  5. DELIVERY IN INDIA:
  6. INTERNATIONAL DELIVERY
  7. SHIPPING CHARGES
  8. REFUNDS & CANCELLATION
  9. TERMINATION OF SITE ACCESS
  10. PRIVACY STATEMENT
  11. JURISDICTION & MISCELLANEOUS

The present terms and conditions are for the Website of KAYAKALP Global (Hereinafter referred to as KAYAKALP) which terms and conditions are entered into by and between You and KAYAKALP. The following terms and conditions, together with any documents they expressly incorporate by reference (collectively “Terms and Conditions”) govern your access to and use www.kayakalpglobal.com (Hereinafter referred to as theWebsite”), including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user. This Website is offered and available to users who are 18 years of age or older. If you do not meet this requirement, you must not access or use the Website.

Please read the Disclaimer and Terms of Use carefully before you start to use the Website, which are visible and accessible readily on the website. The Disclaimer and the terms of use form an integral part of the present terms and conditions. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

By registering, subscribing or using this Site or any Service of KAYAKALP on the site, you signify your agreement to these terms of use. If you do not agree to these Terms of Use, please do not use this Site or Service

  1.     GENERAL

1.1.   KAYAKALP is a world-renowned Clinic offering expertise in integrated medicine. It provides a unique blend of Indian Ayurvedic and modern Allopathic medicine under one roof as and when necessary, through registered medical practitioners.

1.2.  KAYAKALP reserves the right, in its sole discretion, to change, modify or omit any term and condition mentioned herein. In an event of change, if any, shall be posted on the website. Any changes are effective immediately upon posting to the Site and your continuous use thereafter would amount to an unconditional acceptance of the new terms and conditions. In case the user does not wish to comply, the use of the website can be ceased or terminated by you forthwith.

1.3.  KAYAKALP exclusively reserves the right, in its sole discretion, to not accept a user or patient from availing the services of KAYAKALP without assigning any reason thereof.

1.4.  KAYAKALP Global’s foremost objective is to render service to humanity whilst keeping the interests of the patients as the prime concern. Physicians here are diligent and prompt in delivering their duties. The registered medical practitioners aim to discharge their obligations and duties to the best of their abilities, with utmost dignity, pure character and honour in order to maintain the highest standards of the medical profession while practicing Ayurveda and Allopathic medicines.

1.5.  We at KAYAKALP global, observe the laws and regulations of the country regulating the practice of medicine in its utmost regard. All the services are in accordance with the legal provisions, professionalism with ethics and for the best interest of the humanity, patient and the family.

1.6.  We are ever ready to serve our patients and accord them highest medical standard of medical treatment possible without any forms of discrimination be it social or medical.

1.7.  The KAYAKALP Website provides you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App.

1.8.  KAYAKALP does not promote or encourage any kind of solicitation, either directly or indirectly as it deems such an activity as unethical in the sphere of rendering medical services. Accordingly, all the educational information and content mentioned on the website is purely for publication of literature with the intent of advancing the medical profession and science pertaining to both Ayurveda and Allopathy. This information is served as guidance for creating awareness and consciousness amongst the general public and to encourage more discussions, debates and research as to enhance the quality of medical services and treatment options available to the public. However, If you require specific advice for your individual circumstances, consult an appropriate expert at KAYAKALP directly. Do not rely on the general material on this site, which is intended for general discussions, debates and research. We will endeavor to assist you if you specifically inquire about matters in which we have expertise otherwise no such Information shall be construed or taken as any form of advice.

1.9.  The present terms and conditions govern the services availed by you from KAYAKALP.

  1.     DEFINITIONS

2.1    Any references to “Ourselves”, "We" or "Us" in these T&Cs, privacy policy clause, Disclaimer and any or all agreements are to KAYAKALP Global.

2.2    References to “user”, “patient”, “you” and “your” would refer to you, the person or the user accepting these terms of use by usage of website or availing the services provided by us.

2.3    References to the “site" in these T&Cs are to this website and its contents.

  1.     RULES FOR TELE-MEDICINE, CONSULTATION, APPOINTMENTS AND DELIVERY OF MEDICINES

3.1    The website provides the services for booking appointments/ tele-medicine and consultations. The terms and use for the website are an integral part of the present terms and conditions.

3.2    That in case you are desirous of availing the services offered by KAYAKALP you have the following options to avail of our services :-

  1. Calling KAYAKALP directly on our registered number.
  2. Emailing KAYAKALP
  3. Registering on the Website
  4. Through any other form of electronic communication such as WhatsApp, etc, which may be available at KAYAKALP Global from time to time.

3.3    KAYAKALP does not permit registration by and will not knowingly collect personally identifiable information from anyone under 18 on this Site. By registering for the Service, you represent and warrant that you are 18 years of age or older. Additionally, you must provide true, accurate and complete registration information to become a member of the Service ("Member"). Creating a Member account under automated means or under false or fraudulent pretenses constitutes unauthorized use of the Service and such accounts will be terminated by KAYAKALP.

3.4    By using the Service, you represent and warrant that all registration information you submit is truthful and accurate and you agree to the accuracy of such information. The profile that you compose upon registering for the Service (the "Member Profile") must describe you, an individual person. Examples of inappropriate profiles include, but are not limited to, profiles that purport to represent an animal, place, inanimate object, fictional character, or real individual who is not you. If you wish to view or change your profile, you can do so via the "my profile" option on the site.

3.5    If you believe someone has accessed the Site using your username and password without your authorization, you must contact KAYAKALP using the information located under "Contact Us".

3.6    Once you have expressed your desire to avail of our services a trained customer care executive will take down the basic information required from you in order to assist the doctors. At the same time you may send the relevant information through WhatsApp and other electronic modes as per your connivance.

3.7    It is your responsibility to inform our doctors/ customer care executives clinic about any pre-existing disease that you may be suffering from such as cardiac problem, diabetes, etc. Further, it is your sole responsibility to inform our doctors/ customer care executives about any medication that you may be taking and also if you have any allergies to any medication or items.

3.8    Based on the advice of our doctors some patients may be advised to use ointments or oils on the skin which may cause allergic reactions so it is advised to use sensitivity test before such external application of such ointments and oils and as advised by our doctors at KAYAKALP.

3.9    Once the information from the customer care executive is shared with our trained and qualified doctors at KAYAKALP they will call you in order to understand your ailment and conditions and thereafter, provide the necessary course of treatment.

3.10   It is imperative that the course of treatment provided by our doctors at KAYAKALP shall be adhered to by you and in case you do not abide by the necessary timeline mentioned in the treatment so prescribed KAYAKALP global shall not be responsible for the expected results that may have been informed to you at the start of treatment.

3.11   At KAYAKALP we have expertise in both allopathic and Ayurvedic branches of medicine and providing medical advice based on the symptoms of the patient. The doctors at KAYAKALP will at their sole discretion decide whether to prescribe Allopathic or Ayurvedic Medicine/ Treatment depending on the severity of the disease of the patient.

3.12    In case the doctors at KAYAKALP advise blood tests it is your sole responsibility to submit the reports of Blood tests to KAYAKALP clinic on time as and when guided by clinic doctor.

3.13   The doctors at KAYAKALP or the customer care executive will thereafter provide you with a payment link for medical advice, prescription and for the medicines so prescribed. You will be at liberty to choose whether to receive these prescription and medicine through home delivery or pick them up from our clinic.

3.14   Since KAYAKALP is an integrated clinic and the services provide by us are by duly qualified and registered doctors in the fields of Ayurveda and Allopathy, the prescriptions will be sent by both the allopathic doctors under their signature and the ayurvedic medicines prescribed by KAYAKALP under the signatures of Dr. Shailender Dhawan, who are well versed in the fields of Ayurveda and Allopathy.

3.15   The charges for the aforementioned services will be explained to you by the customer care executive and only after payment is successful the medicines will be dispatched.

3.16   KAYAKALP has availed the services of a third party for delivering the medicines but KAYAKALP will not be held responsible for the service of such third party regarding delivery of medicines.

3.17   If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. KAYAKALP Global shall not be liable. However, if any transaction does not fructify or may not be completed or for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever, KAYAKALP shall not be liable.

3.18   In case you are interested in visiting the Clinic of KAYAKALP you also have the option of making an appointment through the website by registering with the website.

3.19   KAYAKALP collects basic information such as demographics, data and history about the ailment, references, basic vital measurements of the body, and picture for future reference, etc. in order to provide a better treatment for you, irrespective of whether you register on the website or visit the clinic physically. The information so collected will always be kept confidential.

3.20   If you have registered on the Site, the log in credentials are personal to the individual named on the account and cannot be shared with or used by any other individual, or entity. The sharing of passwords, login information, or user identification is forbidden. KAYAKALP reserves the right to monitor Customer's use of the Site to ensure compliance with this Agreement and prevent fraudulent use. Such monitoring of use may include but will not be limited to determining whether or not the Site is accessed under the account from multiple sources or IP Addresses at the same time.

  1.     SHIPPING ADDRESS

4.1    In order to provide good service and timely and efficient deliveries, please enter the correct pin code in the shipping address field of the Registration Form. Also, it is very important for us to have your contact number, so please enter your correct phone number while registering.

  1.     DELIVERY IN INDIA:

5.1    The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location. Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-10 days. Delivery time may also vary according your delivery location. Orders placed from North East India require minimum 10-12 business days for delivery.

5.2    However, it is clarified that the shipping of the medicine by KAYAKALP is through a trusted third-party courier service. However, the service so provided by the third-party courier service regarding shipping and delivery of medicines is not associated with KAYAKALP and therefore, any delay on behalf of the courier service shall not be attributable to KAYAKALP.

  1.     INTERNATIONAL DELIVERY

6.1    International deliveries may take 15-20 days. The tracking of your order gets updated periodically to provide the most current status of the shipment. There may be a delay between scanning events and the availability of tracking information related to those scanning events. Depending on how recently your item was mailed, tracking information may not be immediately available.

6.2    Flight delays, cancellations and customs delays are beyond our control. Due to the time required for custom and import clearance and forwarding delivery timeline may suffer. Please note that the delivery timings will also be bound by the custom policies and regulations of your region.

6.3    Additional charges, for customs clearance of the shipment, if any, shall be paid by you the recipient. KAYAKALP has no control over these charges, nor can we predict what they may be.

6.4    In rare cases, you may have to coordinate with customs, or local post office for the clearance of the shipment. In such case, we will keep you informed with all relevant information.

  1.      SHIPPING CHARGES

7.1 If weight of order is below 1kg, you will be charged $30.

7.2 If weight of order is in between 1-2kg, you will be charged $45

7.3 If weight of order is more than 2kg, $10 will be charged for every additional 1 kg

  1.      REFUNDS & CANCELLATION

8.1    Here at KAYAKALP global we are providing you the best treatment options available in the field of medicine depending on the diagnosis made after careful study of the patients disease. However, if at any time you want to discontinue the treatment you can stop the treatment.

8.2    We have a no questions refund policy and you are at liberty tore turn the unused or unopened bottles of KAYAKALP treatment to our clinic subject to the following condition.

8.3    Upon your returning of the unused or unopened bottles/medicines of KAYAKALP and in case the seal on the medicines bottles are found intact the medicines/bottles are in a reusable state we will refund the money for products that have been returned.

8.4    The aforementioned return and refund of the medicine bottles so returned shall only be done in case the medicines bottles are returned within three months from receiving the medicine.

8.5    The refund that will be given to you will include a deduction of 20% for stocking and handling charges from the cost of the medicine bottles and the due amount to you will be returned/refunded within 15 working days.

  1.      TERMINATION OF SITE ACCESS

9.1    KAYAKALP reserves the right, in its sole discretion, to restrict, suspend or terminate your user account and access to all or any part of the Site, including the discussion areas, at any time for any reason without prior notice or liability. Conversely, you may terminate your user account at any time, for any reason, by deleting your account on the site or by emailing KAYAKALP at care.kkg@gmail.com. The terms of this Agreement shall survive any termination of your membership. KAYAKALP may change, suspend or discontinue all or any aspect of the Site at any time, including the availability of any feature, database, or Content (including the discussion areas), without prior notice or liability.

9.2    We have the right to terminate your services with us in the following circumstances mentioned in the non- exclusive list :-

  1. If you are in breach of any of these T&Cs
  2. If your use of the Services disrupts our operations or any financial deprivation is incurred due to your actions.

  1.      PRIVACY STATEMENT

10.1    KAYAKALP provides a service through its website created by KAYAKALP, which merely facilitates the interaction between its users/customers and Licensed and Registered Medical Doctors. For providing this SERVICE, KAYAKALP needs to collect and store personal information such as your name, age, sex, health information, and other lifestyle-related information for your profile. It is not possible for us to provide the Service in question without receiving this specific information from you. By enrolling as a member with us you give us your consent to collect, store, maintain, update and access such information in a protected online portal through a cloud based software which makes your information easily available to the Doctors/ executives at KAYAKALP in order to provide the best treatment for you.

10.2    Some portions of this SERVICE may require you to give us financial information such as your credit card, debit card, or net-banking information (Financial Information), for, without limitation,

(i) registration on the Site to avail specific offers, health plans, home health care services, or newsletters; and

(ii) making a payment towards our fee for providing the aforementioned SERVICES, either in the prepaid or postpaid format. If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards or forums, or otherwise complete online web forms, surveys or contest entries, any information provided in such communications may be collected as Personal Information.

10.3    If you elect to provide us Personal Information, we use it primarily to deliver the service you requested. Other uses of Personal Information are described elsewhere in these Terms of Use and Terms and Conditions.

10.4    If you submit Financial Information, we use that information primarily to verify your credit and collect payments for your purchases, orders, registrations etc. KAYAKALP uses a third party to process credit or debit card / net banking transactions and does not store financial information, such as credit or debit card / net banking information on its website. We may retain the last four digits of the credit or debit card number solely for customer service purposes. We employ industry-standard encryption and secured socket layer (SSL) protocols to protect your Financial Information when it is transmitted through our third-party payment gateway.

10.5    We do not sell or rent Personal Information received through your use of this Service. This Service has security measures in place to help protect against the loss, misuse, or alteration of information under our control. Despite these measures, the confidentiality of any Personal Information communication or material transmitted to or from us via this Service by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed. If you have privacy or data security related questions, please feel free to contact the office.

10.6    Your personal data may in some situations be seen by third parties, such as doctors (general physicians/specialist doctors/national and international experts) or operations and maintenance contractors repairing and maintaining our technical systems. KAYAKALP will use the information received to provide our services keeping your best interests in mind.

10.7    KAYAKALP may further use the aggregate information to study statistical results, epidemiological trends and produce summary reports. Such information may be shared with KAYAKALP partners, clients and advertisers under the sole discretion of KAYAKALP. Please note that this aggregate information does not identify individual user information in any manner.

10.8    Please remember that any information you reveal, including personally identifiable information in a public forum such as in a discussion forum or review, is not subject to this Privacy Policy and can be seen by third parties unrelated to KAYAKALP. It is therefore important that you carefully consider what Information you disclose in these areas.

  1.     JURISDICTION & MISCELLANEOUS

11.1    The website has been created with Indian users in mind and therefore its content may not be appropriate or lawful outside of INDIA. Users from outside of INDIA should therefore verify for themselves whether or not it is appropriate for them to access the Site or Services.

11.2    Entire Agreement: This Agreement sets forth the entire agreement between you and KAYAKALP with respect to the Terms & Condition of Use (TOU) mentioned here and shall supersede all prior understandings or agreements, whether oral or in writing, between you and KAYAKALP as regards to the subject matter herein.

11.3    Jurisdiction of Disputes: This agreement shall be governed by and construed in accordance with laws of India. any dispute arising from or in connection with this agreement, which cannot be settled amicably between you and KAYAKALP within 30 days from the date of a notice of dispute from one party to the other, shall be referred to an arbitration of the sole arbitrator to be appointed by KAYAKALP in accordance with the provisions of arbitration and conciliation act, 1996. The arbitration shall be conducted in English and venue shall be New Delhi. Any action or suit related to this agreement shall be subject to the exclusive Jurisdiction of the courts in New Delhi, India. If any inconsistency exists between the terms of this Agreement and any additional terms and conditions posted on the Service, such terms shall be interpreted as to eliminate any inconsistency, if possible, and otherwise, the additional terms and conditions shall control. If any provision of this Agreement is held invalid, illegal or unenforceable in any respect, (i) such provision shall be interpreted in such a manner as to preserve, to the maximum extent possible, the intent of the parties, (ii) the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and (iii) such decision shall not affect the validity, legality or enforceability of such provision under other circumstances.